1. Submitting a Service Request
Please use this contact form to submit service requests during normal business hours (8am to 5pm EST), or call us at 610.903.4100 instead if you prefer to speak with a live person.
Please do not use this contact form for submitting after-hours service requests, as this channel is not monitored after-hours. Contact form submissions received after 5pm will be responded to on the next business day.
For information about how to place a Service Request outside of regular business hours, please refer to our Service Call Procedure page.
2. E-mail Confirmation
Within minutes of submitting your service request, you should receive a confirmation e-mail notifying you that your request has been entered into our system.
3. Wait For Our Response
Normally you can expect a response within 30 minutes of receiving e-mail confirmation.
Our technician will first attempt to resolve your problem without an on-site visit, however an on-site visit may be required after further investigation of the problem. In either case, our standard terms and conditions and the appropriate service fee will apply. If you have a System Maintenance Retainer Contract, the terms and conditions of that contract will apply.