- 24/7 Client Support
effective: 3/01/2025
| Technician | Rates | ||
| Workstation Maintenance / Troubleshooting | Regular Response * | $165.00/hr | |
| Network Wiring / Troubleshooting | Emergency Response ** | $230.00/hr | |
| Weekends & Holidays | $300.00/hr | ||
| Administrator | Rates | ||
| Server Maintenance / Troubleshooting | Regular Response * | $230.00/hr | |
| Backup Administration | Emergency 4hr Response ** | $300.00/hr | |
| Database / Network Administration (hardware / software) | Weekends & Holidays | $375.00/hr | |
An additional emergency service fee of $275.00 will be billed per incident along with any travel and materials if applicable
Note: All rates are billed in 1/4 hour increments and do not include materials or travel charges.
* Normal Business Hours 6:00am to 7:00pm EST
**Normal Business Hours (M-F) and all weeknights (M-Thurs)
| Trip Charges | Distance | Rate Per Call |
| Zone 1 | 10 miles | $115.00 |
| Zone 2 | 25 miles | $165.00 |
| Zone 3 | 50 miles | $275.00 |
| Zone 4 | 50 miles and more | $395.00 Plus Time and Expense |
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