Running a multi-location dental practice or DSO comes with unique IT challenges. From managing software across multiple offices to protecting sensitive patient data, even small inefficiencies can add up to big operational headaches. At Intermedia Group, we specialize in DSO IT solutions that help dental organizations streamline operations, enhance security, and maximize profitability.
If you’re looking for a trusted partner for DSO IT or dental IT support, here’s a breakdown of the most common challenges and how to overcome them.
- Inconsistent Software Across Locations
Many multi-location dental practices struggle with having different versions of practice management software or imaging systems at each office. This inconsistency can lead to:
- Duplicate or missing patient records
- Difficulties in reporting and analytics
- Frustration among staff trying to learn multiple workflows
Solution: Centralized IT systems and standardized software deployment. By implementing consistent practice management and imaging software across all locations, DSOs can ensure accuracy, simplify training, and improve overall efficiency.
- Hardware Integration Issues
Dental offices use a variety of specialized hardware — intraoral cameras, imaging devices, sensors, and scanners — all of which need to communicate seamlessly with software. Poor integration can cause:
- Delays in patient care
- Errors in imaging or record keeping
- Increased IT support requests
Solution: Expert software and hardware integration. Intermedia Group ensures all devices and systems work together smoothly, reducing downtime and improving staff productivity. Supported solutions include Dentrix, Open Dental, Softdent, Dexis, Schick, Carestream, Planmeca, and IRIS devices.
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Cybersecurity Risks
Multi-location dental practices hold sensitive patient data, making them a prime target for cyberattacks. Common risks include:
- Ransomware and malware attacks
- Phishing and social engineering scams
- Non-compliance with HIPAA regulations
Solution: Enterprise-grade security with centralized monitoring. Intermedia Group protects your network and endpoints with Microsoft Defender and Huntress EDR, giving you real-time threat detection, rapid response, and compliance support across all locations.
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Limited Visibility into Operations
Without centralized reporting and dashboards, it’s difficult to get a clear picture of performance across multiple offices. This can lead to:
- Inefficient workflows
- Missed opportunities to improve EBITDA
- Difficulty scaling operations
Solution: Real-time reporting and centralized dashboards. By consolidating data across locations, DSOs can monitor key metrics, make informed decisions, and increase operational efficiency.
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Scaling IT for Growth
As DSOs expand or acquire new practices, IT systems that worked for one office may not scale easily. Challenges include:
- Delayed software rollouts
- Integration issues with new locations
- Increased security risks
Solution: Scalable, enterprise-grade IT infrastructure. Intermedia Group builds standardized, flexible IT environments that grow with your organization, reducing costs and ensuring consistent performance at every new location.
Take Your DSO IT to the Next Level
Managing IT for a multi-location dental practice doesn’t have to be overwhelming. With the right partner, you can protect your investment, improve operational efficiency, and increase profitability. Intermedia Group’s enterprise-grade DSO IT solutions and dental IT support services are designed specifically to meet the unique needs of growing dental organizations.
Learn more about our DSO IT solutions here
and see how we can help your practices operate efficiently, securely, and profitably.
